Shipping policy

Thank you for shopping with us! We appreciate your support and want to make your ordering experience as easy as possible. Please review our shipping information below before placing your order.

Order Processing

All orders are processed after your purchase has been successfully completed.

Because some of our products may be made or printed specifically for your order, please allow approximately [3–7 business days] for your order to be processed and prepared for shipment.

Processing times do not include weekends, holidays, or shipping transit time.

During holidays, product launches, sales, or periods of high order volume, processing times may be longer than usual.

Shipping & Delivery

Once your order has been processed, shipping times will vary depending on your location and the shipping method available for your order.

Estimated delivery times provided at checkout are estimates only and are not guaranteed delivery dates.

We are not responsible for shipping delays caused by the carrier, weather, holidays, incorrect addresses, customs, or other circumstances outside of our reasonable control.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and delivery location. Unless Free Shipping requirements are met for the purchase.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has shipped.

Please allow time for the carrier to update tracking information after your shipping confirmation is sent.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

We are not responsible for orders that are lost, delayed, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been shipped.

Additional shipping charges may apply if an order must be shipped again due to an incorrect address.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first:

Check around your property and delivery location.
Ask members of your household.
Check with neighbors or building management.
Contact the shipping carrier for additional delivery information.

We are not responsible for packages that are lost or stolen after the carrier has confirmed delivery.

If your package appears to have been lost while in transit, please contact us at Learn@LayersofGraceDesigns.com so we can review the situation and assist where reasonably possible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 7 days of delivery at Learn@LayersofGraceDesigns.com .

Please include your order number, a description of the issue, and clear photos of the item.

Please refer to our Return & Refund Policy for additional information.

Multiple Packages

Depending on the products in your order and where they are fulfilled, your order may arrive in more than one package. You may receive separate tracking information for each shipment.

We currently ship within the United States only.